Watts
App
Home Charging Program
Triple Play Program
Free Supercharging
Clean Fuel Regulations
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FREQUENTLY ASKED
Everything you need to know about the Home Charging Program.
Points & Rewards
How do I earn points for home charging?
How many points do I earn each time I charge?
How much are my points worth?
When are points credited to my earning dashboard?
Do my points expire?
How do I cash out my charging points?
How do I cash out my referral points?
I referred my friend, but I did not get the referral points.
How long does it take to process redemption request?
Are payouts automatic?
Can rates change during the calendar year?
Is there a cap on how many points I can earn?
Are there any fees or conditions on my payout?
Are there other perks or bonuses?
Onboarding & Setup
How long does it take to join the rewards program?
How do I connect my charger to WattsApp?
What chargers are compatible?
Can I connect multiple chargers?
My wall connector is not showing up on the “Connect” page.
I have connected my charger and charged my EV but I am not seeing any data on the “Charge” page.
Why do I need to connect my vehicle to the program?
Will charging sessions from before I enrolled earn points?
A charging session didn't register. Can I add it manually?
Triple Play Program
What is the Triple Play Program?
What rewards can I choose from?
How do I select my Triple Play rewards?
Supercharging Rewards
How does Summer Supercharging work?
When is Summer Supercharging paid out?
How does Winter Supercharging work?
I requested my Supercharging rebate but haven't received anything yet.
Data & Privacy
How does WattsApp connect to my Tesla account?
What permissions does WattsApp request?
What data does WattsApp collect?
Can I request that my charging data be deleted?
Can previously collected data be excluded from CFR credit generation?
Do you access my household energy usage?
If I leave the program, what happens to my charging data?
Eligibility & Technical Requirements
Who can participate?
Can I participate in multiple programs with the same charger?
How do I safely switch programs?
My charger was enrolled in another CFR program earlier this year. Can I switch to WattsApp now?
When should I enroll after cancelling my current provider?
Do you require exclusive rights to my charger's data for the year?
What if I sell and transfer ownership of my charger during the year?
Does it work outside Canada?
As a charger owner, why can I not just generate my own carbon credits?
Can I join if I have my own private charging site?